Customer Support

At Global Tickets Card, we are committed to helping you have a successful booking experience. Before contacting our Help Desk, please read the “How It Works” and “Frequently Asked Questions” sections below, where you can find answers to many common questions.


If you still need assistance redeeming your gift card or have other problems pre-purchase, please email us at [email protected]. Please provide as much detail as possible to better manage your response and we will respond as quickly as possible.


If you have already purchased tickets or have questions related to the event, please contact us via email at [email protected] or call 972-445-9064 between the hours of 9:30 AM - 10 PM ET.

How it works

Thank you for choosing GlobalTicketsCard.com, Powered by Events 365, a division of Victory Live, one of the world's largest ticketing companies. Please follow the redemption instructions below to redeem your gift card.


The Global Tickets Card Powered by Events 365 is the premier gift card for worldwide ticket purchases. Choose from over 100,000 Sports, Theater, Concerts, and Festival Events worldwide. Book online only at www.GlobalTicketsCard.com.

Redemption Instructions:

1. Search for your event tickets at GlobalTicketsCard.com. Select your event, quantity of tickets, and desired seats, then click the “Continue to Checkout” button.


2. Enter your contact information at the top of the checkout page. Please ensure you enter the correct email and mobile phone number, as this is how you will receive your event tickets.


3. Apply the 16-digit Gift Card Code and 8-digit Pin value as full or partial payment of the ticket purchase. You may combine up to four gift cards per purchase. If there is a balance remaining following redemption of your gift card(s), it may be paid with a major credit card below.


4. Your tickets will be confirmed by email directly from Global Tickets Card along with instructions related to how and when you will receive your event tickets.

Things to Know:

Global Tickets Card gift cards can only be used and redeemed for ticket purchases made online at www.GlobalTicketsCard.com website.


If the event ticket(s) price is less than the value of the card(s), the remaining balance will be available for a future purchase using the same gift card.


If the purchase price is greater than the value of the card(s), the difference must be paid with a credit card at the time of booking. Up to four (4) cards may be redeemed per purchase.


If you need assistance regarding using Global Tickets Card please email us at [email protected] and provide as much detail as possible to help us better serve you. You may also check your balance at www.showmybalance.com.

Terms and Conditions:

The Global Tickets Card is issued by Global Hotel Card, Inc. and use of the website www.GlobalTicketsCard.com and gift card constitutes acceptance of these terms and conditions, which may be revised at any time.

Frequently Asked Questions

WHAT IS YOUR PRIVACY POLICY?

Your privacy is important to Global Hotel Card, Inc. (Global Tickets Card) and we take our responsibility for the security of your personal information very seriously. We are committed to protecting your personal information and being transparent about the information we collect about you and what we do with it. We understand that making purchases online involves trust on your part and this trust is very important to us. Please review the privacy policy on our website at www.GlobalTicketsCard.com before booking. Use of the website is acceptance of the policy. If you would like your information deleted from our protected servers, please send us an email to [email protected].

ARE ALL EVENTS PART OF YOUR PROGRAM?

Global Tickets Card has partnered with Victory Live, one of the largest online ticket resellers, to provide you access to more than 100,000 sporting events, theater tickets, and concert tickets.


The inventory is dynamically changing. We are a resale marketplace, not a box office or venue. Ticket prices may be below or above face value.

CAN I CANCEL OR MODIFY A PURCHASE?

All ticket purchases are non-refundable unless the event is cancelled by the event organizer.

IS IT POSSIBLE TO COMBINE MORE THAN ONE GIFT CARD IN ONE BOOKING?

Yes. You may use up to four (4) Standard Gift Cards per purchase. After entering your first gift card code and PIN, you may add the next one in the same way.

ARE TAXES AND BOOKING FEES INCLUDED IN THE PRICE?

Yes, all taxes and fees are included in the Total Price.

HOW DO I KNOW MY BOOKING IS CONFIRMED?

After completing a booking on www.GlobalTicketsCard.com, a confirmation page is immediately provided for printing, and you will also receive a confirmation email to the email address provided. If you are not sure of the booking, please contact us for further assistance at [email protected].

WHEN WILL I RECEIVE MY TICKETS?

In your confirmation email, there will be an explanation of when you will receive your actual tickets. This varies based on the event and you may not receive your tickets up until the day of the event.

I AM HAVING PROBLEMS WITH THE REDEMPTION OF MY GIFT CARD OR PROMOTIONAL CODE.

For issues with the redemption of the Gift Card or promotional codes, contact us for further
assistance at [email protected].

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover Worldwide and American Express. We are only able to accept American Express in the US.

WHAT IS A PROMOTIONAL CODE?

A promotional code or gift card identifies you as the owner of the card / promotional code you are redeeming. It is the 16-digit code, and 8-digit PIN code indicated on the Gift Card. Fraudulent use of a credit card or Gift Card will be prosecuted to the maximum extent permitted by law.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER MY PURCHASE?

Please check your spam or junk folder if you haven’t received your confirmation email. All successful bookings include an email confirmation.


If you successfully completed a booking and did not receive a confirmation email, please reach out to us at [email protected] with your promotional code used and email address.

HOW CAN I PURCHASE A GIFT CARD?

Thanks for your inquiry regarding purchasing a gift card. We offer $USD gift cards for purchase which may be used to book events worldwide. We recommend visiting our partner Giftcards.com at the following URL to purchase a gift card for Global Tickets Card, or any of our other brands. https://www.giftcards.com/us/en/catalog/search?search_query=global.

HOW CAN I CHECK MY BALANCE?

To check your balance, please visit www.showmybalance.com and enter your gift card number and PIN. For security reasons, you may check only two cards per session. Gift cards do not expire.